Anti-Vaxxers: Understanding and Addressing Client Concerns
Alleviate client concerns over vaccinations with respect, education, and understanding.
By building trust and respect with clients who arrive at their appointment with vaccine hesitancy, we can improve the overall perception of vaccines among our clientele.
The Most Underutilized Resource in Your Clinic
Veterinary nurses are trained in a multitude of areas. Don't let their skills atrophy!
Some veterinarians have a hard time letting go of responsibilities. But fully utilizing your veterinary nurses will allow you to see more patients, enhance your relationship with clients and employees, and even improve your bottom line.
Practice information management systems (PIMS) are designed so veterinary professionals spend less time on paperwork and more time treating patients.
Practice information management systems (PIMS) come in a variety of formats, offering various integrations, tools, and compatibility. Knowing which ones would benefit your practice best is the first step in setting your practice apart.
Telehealth: Navigating the New Normal
While telemedicine has been around for a while, it's recently rocketed into business and could be the future of veterinary medicine.
Don’t fall behind in business by excluding telemedicine in your practice. There are many ways to implement it and customers, old and new, will be grateful.
Measuring Patient Outcomes
Developing a patient outcome improvement program that focuses on both treatments within a hospital and results of care outside the hospital provides a more holistic view of the entirety of patient outcomes.
The Challenge of Determining Essential Veterinary Services Amid the Coronavirus Crisis
Veterinary practice owners face ambiguity and financial ramifications as procedures are evaluated on a case-by-case basis.
Veterinary practice owners must use their discretion to determine what veterinary procedures are essential—but these decisions are difficult amid economic uncertainty and unclear government direction.
How to Support Professional Development Among Your Team
Positive workplace environments can help to improve employee retention, client satisfaction, and overall profitability.
Positive workplace environments can help to improve employee retention, client satisfaction, and overall profitability. There are many ways that veterinary practices can support the professional development of all employees, whether they are credentialed or not.
Enough Is Enough
Roughly 1 in 5 veterinarians surveyed by the AVMA reported that they had themselves been victims or knew colleagues who had been victims of cyberbullying. In this electronic age, it’s all too easy to be targeted by this type of attack, but it’s not as easy to know what to do to protect against, prevent, and fight back against a cyberbully. “Enough is enough,” writes Editor-in-Chief Simon Platt.
How to Retain Valued Employees
Veterinary support staff are essential for a successful client experience and exceptional patient care. These valued team members hold many roles including client service representatives, kennel staff, veterinary assistants, and certified veterinary technicians or veterinary nurses. Despite their critical role in practice success, many team members feel undercompensated, underappreciated, and overworked.