About the Author
Dr. Cooley works on the Client Experience and Advocacy team at Banfield Pet Hospital’s headquarters in Vancouver, Wash. Previously, she was a clinical veterinarian at Banfield hospitals in North and South Carolina. In her current role, Dr. Cooley works directly with hospital teams on client experience at more than 1000 Banfield hospitals nationwide. She is certified in Hospice and Palliative Care and earned her bachelor’s and doctoral degrees from Auburn University.